Accessibility and Civil Rights

SRTA REQUESTS COMMENT ON TITLE VI PROGRAM

In compliance with requirements and guidelines outlined in Federal Transit Administration Circular C 4702.1B, the State Road and Tollway Authority (SRTA) will establish its Title VI Program, including service standards, disparate impact policy, and public participation program policy for the Xpress regional commuter service.

Comment is requested on the SRTA Title VI program proposed policies. The formal public comment period begins on March 9, 2017, and concludes on April 7, 2017.

Copies of the Program may be found here or obtained at the physical address below.

Additionally, a public comment hearing will be held from 11:00 AM until 2:00 PM, Wednesday, March 22, 2017 at 245 Peachtree Center Ave. NE, Suite 400, Atlanta, GA 30303.

Comments on and requests for copies of the proposed policies may be submitted:

By email: TitleVI@grta.org

In writing: SRTA Title VI Program
245 Peachtree Center Avenue, NE
Suite 400
Atlanta, GA 30303

By telephone: 404-463-2035

In person: During the public hearing scheduled for Wednesday, March 22nd

Persons wishing to comment orally may also email TitleVI@grta.org to schedule a call back from SRTA staff so they may submit their comments.

Please contact Xpress at 404-463-2035 by March 17, 2017, with any request by a person with disabilities or other special needs who requires special assistance in order to participate in the public meeting, if information is needed in another language, or if interpretation is required at the public meeting.


Accessibility

Xpress is committed to providing safe, comfortable, convenient service to all of our riders. All Xpress coaches comply with the Americans with Disabilities Act and feature both a kneeling feature to lower the steps into the bus and a wheelchair lift. There are places for two wheelchairs to be secured on each coach.

Xpress will provide wheelchair accommodation provided the chair does not exceed the following dimensions: 30 inches in width, 48 inches in length and the weight of the chair, when occupied, does not exceed 600 pounds.

If you need assistance boarding the coach, or need to use the wheelchair lift, notify the driver. He or she will aid you in boarding or leaving the coach.

The wheelchair lift is located on the passenger entrance side of the bus, about one-third of the way back. To use it, notify the driver and he or she will deploy the lift. Follow the driver’s instructions and you will be assisted into the coach and your wheelchair secured for a safe ride.

Filing a Service Complaint
Persons may file a general complaint regarding the Xpress regional commuter service by contacting the GRTA Customer Service directly at the following address, telephone or fax number, or email address

Georgia Regional Transportation Authority
245 Peachtree Center Ave., Suite 400
Atlanta, GA 30303-1493
Phone:(404)463-4782
Fax: (678) 717-6200

GRTA prepares and maintains a list of active investigations with information related to the date, summary of the allegation(s), the status, and actions taken by the recipient or sub-recipient in response to the complaint.


Filing an ADA-related complaint
Persons may file an ADA complaint by filling out the ADA Complaint Form and forwarding it to the GRTA ADA Coordinator at the following address, telephone or fax number, or email address. Complainants may also contact the ADA Coordinator directly to describe the nature of the complaint if they are unable or choose not to use the PDF complaint form.

Click here to access ADA Complaint Form

Alex Poznanski
ADA Coordinator / Transit Program Analyst
Georgia Regional Transportation Authority
245 Peachtree Center Ave. NE, Suite 400
Atlanta, GA 30303-1493
Phone: 404-463-0831
Fax: 770-408-4934
Email: ADA(at)grta(dot)org

Complainants have the right to complain directly to the appropriate federal agency. However, we encourage complaints to be filed with GRTA first, within one-hundred eighty (180) calendar days of the last alleged incident.

GRTA prepares and maintains a list of active investigations with information related to the date, summary of the allegation(s), the status and actions taken by the recipient or sub-recipient in response to the complaint. GRTA will promptly communicate its response to complaint allegations, including its reasons for the response, to the complainant by a means that will result in documentation of the response.

Reasonable modification of policies and practices

GRTA will make reasonable modifications to policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to its services, subject to the limitations of Federal Regulations § 37.169(c)(1)–(3).
Individuals requesting modifications to GRTA Xpress service shall contact the ADA Coordinator using the contact info shown above, and describe what they need in order to use the service. Individuals requesting modifications are not required to use the term “reasonable modification” when making a request.



TITLE VI
Statement of Policy

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

The Georgia Regional Transportation Authority (GRTA) and its Xpress commuter service are committed to ensuring that no person is excluded from participation in, or denied the benefits of, its transit services on the basis of race, color, or national origin, as protected by Title VI.

GRTA’s Subrecipients and contractors are required to ensure nondiscrimination in all aspects of their program activities.

Filing a Discrimination Complaint

Any person who believes that he or she has been subjected to discrimination or retaliation based on their race, color, or national origin may file a Title VI complaint. Complaints may be filed directly to GRTA or to the Federal Funding Agency. Complaints must be filed in writing and signed by the complainant or a representative and should include the complainant’s name, address, and telephone number or other means by with the complainant can be contacted.

For more information on the GRTA’s civil rights program or to obtain a Complaint form, please visit Xpressga.com or GRTA.org or contact customer service at 404-463-4782 (TTY/TTD 1-800-255-0056). Complaints should be filed in writing to the following:

GRTA Civil Rights Officer
Georgia Regional Transportation Authority
245 Peachtree Center Ave., Suite 400
Atlanta, GA 30303
TitleVI@grta.org