Accessibility
Xpress is committed to providing safe, comfortable, convenient service to all of our riders. All Xpress coaches comply with the Americans with Disabilities Act and feature both a kneeling feature to lower the steps into the bus and a wheelchair lift. There are places for two wheelchairs to be secured on each coach.
Xpress will provide wheelchair accommodation provided the chair does not exceed the following dimensions: 30 inches in width, 48 inches in length and the weight of the chair, when occupied, does not exceed 600 pounds.
If you need assistance boarding the coach, or need to use the wheelchair lift, notify the driver. He or she will aid you in boarding or leaving the coach.
The wheelchair lift is located on the passenger entrance side of the bus, about 1/3rd of the way back. To use it, notify the driver who will deploy the lift. Follow the driver's instructions and you will be assisted into the coach and your wheelchair secured for a safe ride.
The Georgia Regional Transportation Authority (GRTA) and its Xpress commuter service do not discriminate against persons with disabilities in the provision of its transportation services. Persons may file a discrimination complaint by contacting the GRTA Transit Operations Coordinator directly at the following address and telephone number:
Transit Operations Coordinator
Georgia Regional Transportation Authority
245 Peachtree Center Ave. NE, Suite 800
Atlanta, GA 30303
404-463-2435
fax 404-463-3060
Statement of Policy with Regard to the Civil Rights Act Title VI
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.
The Georgia Regional Transportation Authority and Xpress are committed to ensuring that no person is excluded from participation in, or denied the benefits of, its transit services on the basis of race, color, or national origin, as protected by Title VI.
Any person who feels that they have been discriminated against is encouraged to report such violations to the GRTA’s Civil Rights Officer in writing. The appropriate instructions/forms may be downloaded at www.XpressGa.com or picked up at GRTA Customer Service (address below) or requested by mail at 404-463-3000. The complaint may be submitted by mail to the following address:
GRTA Civil Rights Officer
Georgia Regional Transportation Authority
245 Peachtree Center Ave., Suite 800
Atlanta, GA 30303
By fax: (770) 334-5264 or e-mail: gfranklin@grta.org.
Complainants have the right to complain directly to the appropriate federal agency. However, complaints must be filed within one-hundred eighty (180) calendar days of the last alleged incident.
GRTA prepares and maintains a list of active investigations with information related to the date, summary of the allegation(s), the status and actions taken by the recipient or
sub-recipient in response to the complaint.
For a copy of the Title VI Procedures and Complaint Form, click HERE.
English Not Your Spoken Language?
GRTA is committed to providing open access to its services to persons with limited ability to speak or understand English. This website has buttons for automated translations at the bottom of each page. Our Regional Customer Service Center has access to a interpretation service providing more than 170 languages.
Promotional brochures are available in Spanish, Korean and Vietnamese. Route brochures in languages other than English are available upon request on an as needed basis.
For more information and to see a copy of our Limited English Proficiency (LEP) plan, please call customer service at 404-463-GRTA (-4782) or e-mail customerservice@XpressGa.com
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