Xpress Customer Service

At the Georgia Regional Transportation Authority, we place a high priority on customer service. We know most of you could choose to drive to work. We know some may not trust public transportation. We want to provide you the best customer service we can. If not, we are going to do better next time and ask you to hold us to it.

Our mission is to reduce peak traffic congestion by giving people driving alone an attractive alternative. Clean, comfortable coaches are one part. The other part is to provide customer service that is … 

COURTEOUS … HELPFUL… ACCESSIBLE… RESPONSIVE … and KNOWLEDGEABLE 

We do not pay for a lot of advertising. Our coaches are our billboards, and our customers are our sales staff.  You are paying a premium for public transportation, and you deserve the best. 

Yours for a stress-free commute,

The GRTA Customer Service Staff

Have a question, a suggestion, a concern or a complaint?  XPRESS IT!  Please call Xpress customer service at 404-463-GRTA (-4782). If you'd like to send us an email, please do so using our comment page.