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Customer Service


At Xpress, we want to provide you the best customer service possible. As a State of Georgia agency, our focus is to provide customer service that is Faster, Friendlier, and Easier.

Have a question, a suggestion, a concern or a complaint? XPRESS IT!

Send Us Comments


Help us improve your Xpress experience by emailing us as much information about you and your experience as possible. We can help you better if you include your route number, name, and email address. Click here to email us.


Lost and Found

If you need assistance with our lost and found service, please fill out a lost and found form to submit to our customer service team.

Contact By Phone


Customer Service representatives are available Monday through Friday from 5:30 a.m. through 8:30 p.m. at 404-463-GRTA (-4782). 


TTY/TDD and other Assistive Communications Service available through the Georgia Relay Service. Call: 711 or 1-800-255-0056 En Español - 1-888-202-3972

XpressList Email Alerts

Our XpressList is a great way to keep up with important Xpress service information. E-mail blasts alert riders to temporary re-routing, service changes or delays, and other valuable news.


Subscribe to XpressList, and receive email updates on Xpress service, and reports on Xpress service operations by submitting your email address in the form below.

Click this link to subscribe to the XpressList newsletter.


If you wish to discontinue receiving XpressList notifications, click this link to unsubscribe from the XpressList newsletter.

Get Xpress Service Alerts Now on Twitter

If you would like to receive Service Alerts sent to your mobile phone, just visit our Twitter page at to sign up for the Xpress Twitter feed. GRTA Customer Service uses this service to provide real-time information about service interruptions or delays, temporary service re-routing, weather, traffic alerts or other emergency alerts. We will also let you know when and where we are having customer service events.

                            faster, friendly, easier


More Information

Need More Help

Schedules and Routes
Service Alerts
System Map
Buy Online Passes
Bicycle Information
Wheelchair Information
Lost and Found
Guaranteed Ride Home
Holiday Schedule
Customer Service
Jobs with Xpress
Accessibility/Civil Rights
Contact us by Phone 404-463-4782 Phone 404-463-4782
TTY/TTD Call 711 or 800-255-0056/En Español 888-202-3972 TTY/TTD Call 711 or 800-255-0056/En Español 888-202-3972
Email Customer Service Email Customer Service