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2014 Customer Appreciation Events


During the months of May, June, and July, we visited each of our park-and-ride lots throughout the Xpress system to thank our customers for 10 great years of service. greeting customers


We offered our customer a few little tokens of our gratitude.

candygiveawaysBowl of pens

Our customers gave us their feedback on our service.

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It took a lot of GRTA staff to cover all 250 afternoon trips.

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And even some help from our fantastic drivers.


We hope you enjoy your gifts as much as we enjoyed meeting you!

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Downtown Top Picks: International Auto Show, Sweetwater 420

Downtown Xpress riders will have a couple ways to celebrate the longer spring days this month. Here are our top picks:

Wednesday, March 26-Sunday, March 30

The Georgia World Congress Center will host the 32nd Atlanta International Auto Show, showcasing more than 400 new and concept cars for 2015.

Friday, April 18-Sunday, April 20

Celebrate Earth Day with the return of the popular Sweetwater 420 festival at Centennial Olympic Park. The festival, which includes beer tastings, comedy acts, and live music, begins at 3p on Friday.

Wanted: Commute Warriors

One of the best ways to help improve Atlanta’s traffic and commute options is by helping researchers gather data about transportation system performance and travel patterns.  There’s currently an opportunity for Xpress riders to do just that.

Georgia Tech’s Civil Engineering Drive Lab is looking for volunteer data collectors. As a participant in the research, you’ll install an Android app that runs in background on your smartphone and records trip data such as distance, speed, and travel route using GPS coordinates. This kind of information helps traffic engineers analyze congestion patterns and improve the transportation planning process.

If you’re interested in participating, visit their website or email Participation is voluntary and you can opt out at any time by uninstalling the App.



Farewell from GRTA’s Executive Director, Jannine Miller

Today is my last day as Executive Director, and I would like to leave with some parting words as GRTA continues its work to prioritize you, our customer.

Last month we unveiled the new Xpress Blog, which we hope will become a forum for riders to learn and share about commuting with Xpress. As we begin to celebrate our tenth year of service, Xpress will find new ways to sharpen this customer focus. We will undertake a comprehensive operations analysis, one that will set a course for the future success of the Xpress service and help our services align better with your commute needs. We hope that you will take the opportunity to engage in that effort.

Remaining in place is a superb staff of professionals who aim to improve Xpress every day. They are led by Kirk Fjelstul, who has served in several important roles since he joined GRTA in 2000, and he will now be the Acting Executive Director. I am confident that he—supported by a hard-working team of managers—will continue to steer GRTA and Xpress in providing even greater benefits to the region’s mobility options.

Big things are afoot, and I look forward to watching GRTA and Xpress move in bright new directions in the coming years. GRTA, its partners, and the Xpress ridership have been a family to me for the past three and a half years. While I will miss the public service we have done together, I will remain a proud supporter of the work GRTA and Xpress does for Georgia citizens and businesses.


Jannine Miller

After the Storm: Thank You

I would like to extend my heartfelt thanks to all of our Xpress customers for your patience and understanding during the past few days.

Many metro Atlanta commuters endured long and unpleasant trips home or became stranded as the weather made travel nearly impossible. And even with our efforts throughout the night Tuesday using all of our resources, we recognize that the situation was still difficult for some of our riders.

The safety of our customers and employees is always our top priority, and I am especially grateful for the dedication and professionalism of our drivers and for the outpouring of kindness and concern that our riders, fellow travelers, and public safety personnel showed to one another.

We’re looking forward to resuming regular service on Monday and getting back to providing the normal, stress-free commutes that Xpress offers. As always, we thank you for riding Xpress.


Jannine M. Miller
Executive Director, GRTA