SERVICE ALERTS

Due to repairs, the Panola Park and Ride Lot for Routes 423, 426 and 428 will be impacted beginning Thursday, April 16, 2020. Passengers need to follow all posted traffic signage during the construction period. Customers that utilize ramp access will need to use the North parking lot. Xpress and MARTA buses will use available bus bay slips.

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Due to repairs and upgrades, the West Douglas Park and Ride Lot for Route 463 will be impacted beginning Thursday, April 16, 2020.  Passengers need to follow all posted traffic signage during the construction period.

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Due to Construction, Xpress Commuter Service bus stop for Route 408 will be impacted beginning Monday, April 13, 2020.

Peachtree Road at the Chamblee MARTA station will be closed impacting the westside bus loop. Route 408 will temporarily use the east bus loop.

Passengers will need to follow the signs posted in the station to the east bus loop.

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Notice of Suspension of Walk Up Center Services for Xpress

SRTA to Modify Customer Service Call Center Hours. New hours of operation will be from 5:30 am-7:00 p.m. effective Monday, March 23, 2020. Thank you!

The State Road and Tollway Authority (SRTA) is suspending Walk Up Center Services for Peach Pass and Xpress. SRTA is committed to doing its part in slowing the spread of the coronavirus while continuing to provide quality services to our customers.  SRTA’s customer service center remains open to receive calls from customers.

Our Customer Service Representatives are continuing to work in accordance with the social distancing guidelines recommended by the Centers for Disease Control and Prevention and the Georgia Department of Health as some employees are stationed in our offices in staggered workspaces six feet apart while others are teleworking and taking calls from home. We encourage customers to take advantage of our online services.

Below are the self-service options available to customers to manage transactions without visiting a walk-up retail centers. These are transactions that can be handled through our online, mobile app, customer service center phoneline, and interactive voice recording system.

Peach Pass Toll Options Online Mobile App Customer Service IVR
Add a Vehicle to an Existing Account x x x
Remove a Vehicle from an Existing Account     x
Update a Credit Card x x x x
Update Vehicle Information on a Peach Pass Account x x x
Pay a Toll Violation x x x x
Pay a Violation Amount (Reduced Amount after calling the CSC)     x  
Update Account Information x x x
Change Toll Mode x x x
Open a New Peach Pass Account (Personal and Corporate) x x x
Open a Toll Exempt Account     x
Close a Peach Pass Account     x
Convert a Pay- N-Go Account to Personal     x
Add Funds to Peach Pass Account x x x x
Review  Account Transactions x x x x
Transit Options Online Mobile App Customer Service IVR
Add Funds to a Breeze Card (MARTA) x    

 

While we recognize that these changes may be inconvenient to some of our customers, we believe these operational decisions meet the needs of protecting the health and safety of our customers and SRTA employees and our goal of continuing to operate our services without major disruptions. Thank you for understanding!

Due to construction, Xpress Commuter Service bus stops for routes 400 and 416 will be impacted beginning Monday, January 27, 2020. The afternoon service will be impacted by the closure of Linden Ave. between W. Peachtree St. and Peachtree St. Riders may continue to use the bus stop at W. Peachtree and Ponce de Leon Ave (North Ave MARTA).

Xpress is upgrading and making improvements to the Cumming Park n Ride Lot

Construction is planned to begin November 6, 2019 and continue through January 2020.  Construction will impact customers on routes 400 and 401.   Customers should be patient, plan ahead and use caution when using the park n ride lot.  Construction dates are subject to change.

Improvements are being made to the following areas:

  • Customer parking
  • Bus loading area
  • Park n Ride access entrance/exit
  • Fencing
  • Retention Pond
  • Landscaping

Phase 1 – November 6, 2019 – December 3, 2019

** Subject to change**

Phase 2 – Projected Dates: December 11, 2019 – January 7, 2020

** Subject to change**

Due to sidewalk closures for construction involving the development of Norfolk Southern’s new headquarters, Xpress Commuter Service bus stops for routes 400 and 416 will be impacted beginning Monday, March 25, 2019, until Fall 2021.

Riders during the afternoon trips should plan to board at the following temporary bus stops:

  • Peachtree Street & Renaissance Parkway at Emory Hospital (Northbound) at MARTA stop
  • Linden Avenue before West Peachtree Street
  • W. Peachtree & Ponce (North Ave MARTA Station)

The stops listed above are replacing the following stops which will not be serviced:

  • Peachtree Street at Linden Avenue
  • Ponce De Leon Ave at West Peachtree Street
  • Spring Street at Linden Street

In addition, these routes will be rerouted on Peachtree Street (northbound) turning left on Linden Avenue, making a right on W. Peachtree and concluding service at North Ave MARTA Station.

If you have any questions or concerns regarding this matter, please contact Xpress at 844-XPRSSGA (977-7742).

In the map below, the blue “X” represents the stops that will not be serviced, and the “red” marker represents the temporary bus stops that have been put in place.

SRTA plans to build an Xpress Park and Ride parking lot in Cobb County on a new location north of the intersection of Hickory Grove Road and Shiloh Road.

The lot is anticipated to include:

  • – Three bus bays and shelters
  • – Five hundred twenty two (522) general car parking spaces
  • – Eleven (11) handicap car spaces
  • – Four (4) car spaces reserved for future EV charging stations.